AABS is primarily an IVR (Interactive Voice Response) application that interacts
directly with NewGpass (booking system used within most doctors surgeries in Scotland)
enabling patients to book, cancel and re-arrange their appointments by phone in
a language of their preference. In addition the appplication can make outbound calls
to patients reminding them of their appointments, again in a language of their preference.
Reminding by text message is also available. Any number of languages can be added
onto the system.
This was the largest project handled in 2006 by SureCode.NET and highlights our
ability to not only develop for the internet but for desktop systems. The system
has proven to be a success and is being trialed in several doctors surgeries.